{"id":1097,"date":"2025-03-13T23:16:37","date_gmt":"2025-03-13T23:16:37","guid":{"rendered":"https:\/\/dipatch.fr\/?page_id=1097"},"modified":"2026-10-26T02:33:30","modified_gmt":"2026-10-26T00:33:30","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/dipatch.fr\/en\/conditions-generales-de-vente\/","title":{"rendered":"GENERAL CONDITIONS OF SALE"},"content":{"rendered":"<section class=\"section\" id=\"section_374391331\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-1520407015\">\n\n\n\t<div id=\"col-1645367994\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<article class=\"dipatch-cgv\">\n<h1><span style=\"color: #000000;\">Conditions g\u00e9n\u00e9rales de vente \u2013 DIPatch<\/span><\/h1>\n<p><span style=\"color: #000000;\"><em>Derni\u00e8re mise \u00e0 jour : 25 octobre 2026<\/em><\/span><\/p>\n<p><span style=\"color: #000000;\">Les pr\u00e9sentes Conditions G\u00e9n\u00e9rales de Vente (CGV) encadrent<\/span><br \/><span style=\"color: #000000;\">les ventes de produits et prestations r\u00e9alis\u00e9es par DIPatch<\/span><br \/><span style=\"color: #000000;\">aupr\u00e8s des particuliers et des professionnels.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 1 \u2013 Identification du vendeur<\/span><\/h2>\n<p><span style=\"color: #000000;\">The site <a style=\"color: #000000;\" href=\"https:\/\/dipatch.fr\/en\/\">www.dipatch.fr<\/a><\/span><br \/><span style=\"color: #000000;\">est exploit\u00e9 sous le nom commercial <strong>DIPatch<\/strong>,<\/span><br \/><span style=\"color: #000000;\">sp\u00e9cialis\u00e9 dans la cr\u00e9ation et la commercialisation<\/span><br \/><span style=\"color: #000000;\">de patchs, \u00e9cussons et produits textiles personnalis\u00e9s.<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Nom commercial : DIPatch<\/span><\/li>\n<li><span style=\"color: #000000;\">Exploitant : VANDAELE Julien<\/span><\/li>\n<li><span style=\"color: #000000;\">SIRET :921 107 462 00019<\/span><\/li>\n<li><span style=\"color: #000000;\">Adresse du si\u00e8ge : 203 rue du littoral 34070 Montpellier<\/span><\/li>\n<li><span style=\"color: #000000;\">Email : contact@dipatch.fr<\/span><\/li>\n<li><span style=\"color: #000000;\">Site internet : https:\/\/dipatch.fr<\/span><\/li>\n<li><span style=\"color: #000000;\">R\u00e9gime de TVA : Non soumis<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">DIPatch est d\u00e9sign\u00e9 ci-apr\u00e8s comme le \u00ab Vendeur \u00bb.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 2 \u2013 Objet et champ d&rsquo;application<\/span><\/h2>\n<p><span style=\"color: #000000;\">Les pr\u00e9sentes CGV d\u00e9finissent les droits et obligations<\/span><br \/><span style=\"color: #000000;\">des parties pour toute commande effectu\u00e9e sur le site<\/span><br \/><span style=\"color: #000000;\">DIPatch.fr ou conclue apr\u00e8s acceptation d&rsquo;un devis.<\/span><\/p>\n<p><span style=\"color: #000000;\">Elles concernent :<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Les particuliers (B2C).<\/span><\/li>\n<li><span style=\"color: #000000;\">Les entreprises, associations et collectivit\u00e9s (B2B).<\/span><\/li>\n<li><span style=\"color: #000000;\">Les produits standards et personnalis\u00e9s.<\/span><\/li>\n<li><span style=\"color: #000000;\">Les commandes directes et les commandes sur devis.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">Le client prend connaissance des CGV avant la conclusion<\/span><br \/><span style=\"color: #000000;\">de la commande. Toute condition particuli\u00e8re express\u00e9ment<\/span><br \/><span style=\"color: #000000;\">accept\u00e9e par \u00e9crit pr\u00e9vaut sur les clauses correspondantes.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 3 \u2013 Produits et prestations<\/span><\/h2>\n<p><span style=\"color: #000000;\">DIPatch propose notamment :<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Des patchs et \u00e9cussons brod\u00e9s personnalis\u00e9s.<\/span><\/li>\n<li><span style=\"color: #000000;\">Des \u00e9cussons thermocollants ou \u00e0 coudre.<\/span><\/li>\n<li><span style=\"color: #000000;\">Des \u00e9cussons tiss\u00e9s ou imprim\u00e9s.<\/span><\/li>\n<li><span style=\"color: #000000;\">Des cr\u00e9ations \u00e0 partir de fichiers clients.<\/span><\/li>\n<li><span style=\"color: #000000;\">Des v\u00eatements et accessoires textiles personnalis\u00e9s.<\/span><\/li>\n<li><span style=\"color: #000000;\">Des fabrications en petites ou grandes s\u00e9ries.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">Les dimensions, mat\u00e9riaux, finitions, quantit\u00e9s et<\/span><br \/><span style=\"color: #000000;\">caract\u00e9ristiques essentielles sont pr\u00e9cis\u00e9s dans les<\/span><br \/><span style=\"color: #000000;\">fiches produits ou les devis accept\u00e9s.<\/span><\/p>\n<p><span style=\"color: #000000;\">La faisabilit\u00e9 de chaque personnalisation d\u00e9pend<\/span><br \/><span style=\"color: #000000;\">des contraintes techniques de fabrication.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 4 \u2013 Fabrication et sous-traitance<\/span><\/h2>\n<p><span style=\"color: #000000;\">DIPatch peut assurer directement la fabrication<\/span><br \/><span style=\"color: #000000;\">ou faire appel \u00e0 des ateliers partenaires situ\u00e9s<\/span><br \/><span style=\"color: #000000;\">en France ou \u00e0 l&rsquo;\u00e9tranger.<\/span><\/p>\n<p><span style=\"color: #000000;\">Le choix du proc\u00e9d\u00e9 de fabrication d\u00e9pend notamment<\/span><br \/><span style=\"color: #000000;\">des quantit\u00e9s, des mat\u00e9riaux, des caract\u00e9ristiques<\/span><br \/><span style=\"color: #000000;\">techniques et des d\u00e9lais convenus.<\/span><\/p>\n<p><span style=\"color: #000000;\">Le recours \u00e0 un partenaire ne lib\u00e8re pas DIPatch<\/span><br \/><span style=\"color: #000000;\">de ses obligations contractuelles envers le client.<\/span><\/p>\n<p><span style=\"color: #000000;\">Une origine de fabrication sp\u00e9cifique, notamment<\/span><br \/><span style=\"color: #000000;\">fran\u00e7aise, n&rsquo;est garantie que lorsqu&rsquo;elle est<\/span><br \/><span style=\"color: #000000;\">express\u00e9ment confirm\u00e9e dans la description du produit<\/span><br \/><span style=\"color: #000000;\">ou dans le devis d\u00e9finitif.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 5 \u2013 Personnalisation et fichiers clients<\/span><\/h2>\n<p><span style=\"color: #000000;\">Le client peut transmettre un logo, dessin,<\/span><br \/><span style=\"color: #000000;\">illustration, texte ou fichier destin\u00e9<\/span><br \/><span style=\"color: #000000;\">\u00e0 personnaliser un produit.<\/span><\/p>\n<p><span style=\"color: #000000;\">Il garantit disposer des droits n\u00e9cessaires<\/span><br \/><span style=\"color: #000000;\">\u00e0 l&rsquo;utilisation et \u00e0 la reproduction de ces \u00e9l\u00e9ments.<\/span><\/p>\n<p><span style=\"color: #000000;\">DIPatch peut refuser une cr\u00e9ation manifestement illicite,<\/span><br \/><span style=\"color: #000000;\">contrefaisante ou techniquement irr\u00e9alisable.<\/span><\/p>\n<h3><span style=\"color: #000000;\">Adaptations techniques<\/span><\/h3>\n<p><span style=\"color: #000000;\">La broderie, le tissage et l&rsquo;impression peuvent<\/span><br \/><span style=\"color: #000000;\">n\u00e9cessiter des adaptations portant notamment sur :<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">La finesse des traits.<\/span><\/li>\n<li><span style=\"color: #000000;\">La lisibilit\u00e9 des petites inscriptions.<\/span><\/li>\n<li><span style=\"color: #000000;\">Le nombre et les nuances de couleurs.<\/span><\/li>\n<li><span style=\"color: #000000;\">Les d\u00e9tails complexes.<\/span><\/li>\n<li><span style=\"color: #000000;\">Les proportions du visuel.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">De l\u00e9g\u00e8res variations inh\u00e9rentes au proc\u00e9d\u00e9 utilis\u00e9<\/span><br \/><span style=\"color: #000000;\">peuvent exister, dans la limite des caract\u00e9ristiques<\/span><br \/><span style=\"color: #000000;\">contractuellement convenues.<\/span><\/p>\n<p><span style=\"color: #000000;\">Ces tol\u00e9rances ne suppriment pas les garanties<\/span><br \/><span style=\"color: #000000;\">l\u00e9gales du client.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 6 \u2013 Estimateur de devis professionnel<\/span><\/h2>\n<p><span style=\"color: #000000;\">DIPatch met \u00e0 disposition un estimateur de prix<\/span><br \/><span style=\"color: #000000;\">dans son <a style=\"color: #000000;\" href=\"https:\/\/dipatch.fr\/en\/patchs-brodes-personnalises-pour-professionnels\/\"><br \/>Professional Space<\/a>.<\/span><\/p>\n<p><span style=\"color: #000000;\">Cet outil permet d&rsquo;obtenir une premi\u00e8re estimation<\/span><br \/><span style=\"color: #000000;\">en fonction des dimensions, des quantit\u00e9s et des<\/span><br \/><span style=\"color: #000000;\">options de personnalisation s\u00e9lectionn\u00e9es.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Les montants communiqu\u00e9s sont indicatifs<br \/>et non contractuels.<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">L&rsquo;estimation ne constitue pas un devis d\u00e9finitif<\/span><br \/><span style=\"color: #000000;\">et ne garantit ni la faisabilit\u00e9, ni le prix final,<\/span><br \/><span style=\"color: #000000;\">ni le d\u00e9lai de fabrication.<\/span><\/p>\n<p><span style=\"color: #000000;\">Un devis d\u00e9finitif est \u00e9tabli apr\u00e8s \u00e9tude du projet,<\/span><br \/><span style=\"color: #000000;\">v\u00e9rification des fichiers, des conditions de fabrication<\/span><br \/><span style=\"color: #000000;\">et des \u00e9ventuels frais suppl\u00e9mentaires.<\/span><\/p>\n<p><span style=\"color: #000000;\">Le client reste libre d&rsquo;accepter ou de refuser<\/span><br \/><span style=\"color: #000000;\">le devis d\u00e9finitif.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 7 \u2013 Commandes des particuliers<\/span><\/h2>\n<p><span style=\"color: #000000;\">Les commandes des particuliers sont r\u00e9alis\u00e9es<\/span><br \/><span style=\"color: #000000;\">directement sur DIPatch.fr, lorsque les produits<\/span><br \/><span style=\"color: #000000;\">sont disponibles \u00e0 la commande.<\/span><\/p>\n<p><span style=\"color: #000000;\">Avant paiement, le client peut v\u00e9rifier<\/span><br \/><span style=\"color: #000000;\">les caract\u00e9ristiques, les quantit\u00e9s, le prix total<\/span><br \/><span style=\"color: #000000;\">et les informations de livraison.<\/span><\/p>\n<p><span style=\"color: #000000;\">La commande est confirm\u00e9e apr\u00e8s validation<\/span><br \/><span style=\"color: #000000;\">du paiement et \u00e9mission d&rsquo;une confirmation<\/span><br \/><span style=\"color: #000000;\">par DIPatch.<\/span><\/p>\n<p><span style=\"color: #000000;\">Si une commande accept\u00e9e ne peut \u00eatre honor\u00e9e,<\/span><br \/><span style=\"color: #000000;\">DIPatch informe le client et propose, selon<\/span><br \/><span style=\"color: #000000;\">les circonstances, une solution alternative<\/span><br \/><span style=\"color: #000000;\">accept\u00e9e par celui-ci ou le remboursement d\u00fb.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Information temporaire :<\/strong><\/span><br \/><span style=\"color: #000000;\">la reprise des commandes particuli\u00e8res<\/span><br \/><span style=\"color: #000000;\">est annonc\u00e9e pour le 2 janvier 2027.<\/span><\/p>\n<p><span style=\"color: #000000;\">Cette information peut \u00e9voluer et n&rsquo;affecte pas<\/span><br \/><span style=\"color: #000000;\">les commandes ant\u00e9rieurement accept\u00e9es.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 8 \u2013 Commandes professionnelles<\/span><\/h2>\n<p><span style=\"color: #000000;\">Les professionnels peuvent soumettre un projet<\/span><br \/><span style=\"color: #000000;\">depuis l&rsquo;Espace Pro, le formulaire de contact<\/span><br \/><span style=\"color: #000000;\">ou par courrier \u00e9lectronique.<\/span><\/p>\n<p><span style=\"color: #000000;\">Apr\u00e8s analyse, DIPatch transmet un devis pr\u00e9cisant<\/span><br \/><span style=\"color: #000000;\">notamment :<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Les produits et quantit\u00e9s command\u00e9s.<\/span><\/li>\n<li><span style=\"color: #000000;\">Les dimensions et techniques utilis\u00e9es.<\/span><\/li>\n<li><span style=\"color: #000000;\">Les mat\u00e9riaux et finitions.<\/span><\/li>\n<li><span style=\"color: #000000;\">Le prix et les frais annexes.<\/span><\/li>\n<li><span style=\"color: #000000;\">Les modalit\u00e9s de r\u00e8glement.<\/span><\/li>\n<li><span style=\"color: #000000;\">La date ou le d\u00e9lai de livraison convenu.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">La commande devient ferme apr\u00e8s acceptation<\/span><br \/><span style=\"color: #000000;\">\u00e9crite du devis, selon les conditions qui y figurent.<\/span><\/p>\n<p><span style=\"color: #000000;\">Sauf accord particulier, la fabrication<\/span><br \/><span style=\"color: #000000;\">ne d\u00e9bute qu&rsquo;apr\u00e8s encaissement int\u00e9gral du prix<\/span><br \/><span style=\"color: #000000;\">et validation des \u00e9l\u00e9ments techniques n\u00e9cessaires.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 9 \u2013 Bon \u00e0 tirer et validation<\/span><\/h2>\n<p><span style=\"color: #000000;\">Pour certaines cr\u00e9ations, DIPatch peut proposer<\/span><br \/><span style=\"color: #000000;\">une maquette ou un bon \u00e0 tirer (BAT).<\/span><\/p>\n<p><span style=\"color: #000000;\">Le client v\u00e9rifie les dimensions, les textes,<\/span><br \/><span style=\"color: #000000;\">les couleurs pr\u00e9vues, les placements et les \u00e9l\u00e9ments<\/span><br \/><span style=\"color: #000000;\">repr\u00e9sent\u00e9s avant de donner son accord \u00e9crit.<\/span><\/p>\n<p><span style=\"color: #000000;\">La validation autorise la fabrication conform\u00e9ment<\/span><br \/><span style=\"color: #000000;\">aux caract\u00e9ristiques approuv\u00e9es.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les couleurs affich\u00e9es sur \u00e9cran peuvent diff\u00e9rer<\/span><br \/><span style=\"color: #000000;\">l\u00e9g\u00e8rement du rendu physique.<\/span><\/p>\n<p><span style=\"color: #000000;\">La validation d&rsquo;un BAT n&rsquo;exclut pas les garanties<\/span><br \/><span style=\"color: #000000;\">l\u00e9gales applicables aux produits livr\u00e9s.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 10 \u2013 Prix et TVA<\/span><\/h2>\n<p><span style=\"color: #000000;\">Les prix sont exprim\u00e9s en euros.<\/span><\/p>\n<p><span style=\"color: #000000;\">Pour les consommateurs, le prix total \u00e0 payer,<\/span><br \/><span style=\"color: #000000;\">incluant les taxes applicables et les frais connus,<\/span><br \/><span style=\"color: #000000;\">est communiqu\u00e9 avant la commande.<\/span><\/p>\n<p><span style=\"color: #000000;\">Pour les professionnels, les devis pr\u00e9cisent<\/span><br \/><span style=\"color: #000000;\">les montants hors taxes et, lorsque n\u00e9cessaire,<\/span><br \/><span style=\"color: #000000;\">toutes taxes comprises.<\/span><\/p>\n<p><span style=\"color: #000000;\">Lorsque le Vendeur b\u00e9n\u00e9ficie effectivement<\/span><br \/><span style=\"color: #000000;\">de la franchise en base de TVA, ses documents<\/span><br \/><span style=\"color: #000000;\">comportent la mention l\u00e9gale applicable :<\/span><br \/><span style=\"color: #000000;\">\u00ab TVA non applicable, article 293 B du CGI \u00bb.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les tarifs peuvent \u00e9voluer pour les commandes<\/span><br \/><span style=\"color: #000000;\">futures, sans modification unilat\u00e9rale<\/span><br \/><span style=\"color: #000000;\">des commandes d\u00e9j\u00e0 conclues.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 11 \u2013 Paiement<\/span><\/h2>\n<h3><span style=\"color: #000000;\">Particuliers<\/span><\/h3>\n<p><span style=\"color: #000000;\">Le paiement est exigible en totalit\u00e9<\/span><br \/><span style=\"color: #000000;\">au moment de la commande.<\/span><\/p>\n<h3><span style=\"color: #000000;\">Professionnels<\/span><\/h3>\n<p><span style=\"color: #000000;\">Sauf accord \u00e9crit contraire, les commandes<\/span><br \/><span style=\"color: #000000;\">professionnelles doivent \u00eatre r\u00e9gl\u00e9es<\/span><br \/><span style=\"color: #000000;\">int\u00e9gralement avant fabrication.<\/span><\/p>\n<p><span style=\"color: #000000;\">Le r\u00e8glement s&rsquo;effectue selon les modalit\u00e9s<\/span><br \/><span style=\"color: #000000;\">indiqu\u00e9es sur le devis ou la facture.<\/span><\/p>\n<p><span style=\"color: #000000;\">En cas de retard de paiement d&rsquo;une somme exigible<\/span><br \/><span style=\"color: #000000;\">due par un professionnel, des p\u00e9nalit\u00e9s sont applicables<\/span><br \/><span style=\"color: #000000;\">de plein droit, sans rappel pr\u00e9alable, au taux de<\/span><br \/><span style=\"color: #000000;\">refinancement de la Banque centrale europ\u00e9enne<\/span><br \/><span style=\"color: #000000;\">applicable au semestre concern\u00e9, major\u00e9<\/span><br \/><span style=\"color: #000000;\">de dix points de pourcentage.<\/span><\/p>\n<p><span style=\"color: #000000;\">Une indemnit\u00e9 forfaitaire de 40 \u20ac pour frais<\/span><br \/><span style=\"color: #000000;\">de recouvrement est \u00e9galement due conform\u00e9ment<\/span><br \/><span style=\"color: #000000;\">\u00e0 la r\u00e9glementation applicable.<\/span><\/p>\n<p><span style=\"color: #000000;\">Une indemnisation compl\u00e9mentaire peut \u00eatre demand\u00e9e,<\/span><br \/><span style=\"color: #000000;\">sur justification, lorsque les frais r\u00e9ellement engag\u00e9s<\/span><br \/><span style=\"color: #000000;\">d\u00e9passent ce montant.<\/span><\/p>\n<p><span style=\"color: #000000;\">Aucun escompte n&rsquo;est accord\u00e9 en cas de paiement anticip\u00e9,<\/span><br \/><span style=\"color: #000000;\">sauf accord \u00e9crit particulier.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 12 \u2013 D\u00e9lais de fabrication et livraison<\/span><\/h2>\n<p><span style=\"color: #000000;\">Les d\u00e9lais d\u00e9pendent notamment de la quantit\u00e9,<\/span><br \/><span style=\"color: #000000;\">du proc\u00e9d\u00e9 de fabrication, des mati\u00e8res<\/span><br \/><span style=\"color: #000000;\">et des caract\u00e9ristiques du projet.<\/span><\/p>\n<p><span style=\"color: #000000;\">Pour les particuliers, la date ou le d\u00e9lai de livraison<\/span><br \/><span style=\"color: #000000;\">est communiqu\u00e9 avant la conclusion de la commande.<\/span><\/p>\n<p><span style=\"color: #000000;\">Pour les professionnels, le d\u00e9lai ou la date<\/span><br \/><span style=\"color: #000000;\">convenue est pr\u00e9cis\u00e9 dans le devis d\u00e9finitif.<\/span><\/p>\n<p><span style=\"color: #000000;\">Lorsque les parties en conviennent, le d\u00e9lai<\/span><br \/><span style=\"color: #000000;\">de fabrication est calcul\u00e9 \u00e0 partir du r\u00e8glement<\/span><br \/><span style=\"color: #000000;\">et de la validation technique du projet.<\/span><\/p>\n<p><span style=\"color: #000000;\">En cas de difficult\u00e9 susceptible d&rsquo;affecter<\/span><br \/><span style=\"color: #000000;\">la livraison, DIPatch informe le client.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les consommateurs conservent les droits pr\u00e9vus<\/span><br \/><span style=\"color: #000000;\">par le Code de la consommation en cas de retard<\/span><br \/><span style=\"color: #000000;\">ou de d\u00e9faut de livraison.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 13 \u2013 Exp\u00e9dition et r\u00e9ception<\/span><\/h2>\n<p><span style=\"color: #000000;\">Les frais et modalit\u00e9s de livraison<\/span><br \/><span style=\"color: #000000;\">sont indiqu\u00e9s avant la validation de la commande<\/span><br \/><span style=\"color: #000000;\">ou dans le devis professionnel.<\/span><\/p>\n<p><span style=\"color: #000000;\">Pour les consommateurs, les risques sont transf\u00e9r\u00e9s<\/span><br \/><span style=\"color: #000000;\">lors de la prise de possession physique des biens<\/span><br \/><span style=\"color: #000000;\">par le client ou un tiers d\u00e9sign\u00e9, autre que<\/span><br \/><span style=\"color: #000000;\">le transporteur propos\u00e9 par DIPatch.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les dispositions l\u00e9gales particuli\u00e8res s&rsquo;appliquent<\/span><br \/><span style=\"color: #000000;\">lorsque le consommateur choisit personnellement<\/span><br \/><span style=\"color: #000000;\">un transporteur non propos\u00e9 par DIPatch.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les professionnels peuvent convenir de conditions<\/span><br \/><span style=\"color: #000000;\">particuli\u00e8res de transport et de transfert des risques.<\/span><\/p>\n<p><span style=\"color: #000000;\">Le client est invit\u00e9 \u00e0 signaler rapidement<\/span><br \/><span style=\"color: #000000;\">les dommages ou anomalies constat\u00e9s \u00e0 la r\u00e9ception.<\/span><\/p>\n<p><span style=\"color: #000000;\">L&rsquo;absence de r\u00e9serves imm\u00e9diates ne supprime pas<\/span><br \/><span style=\"color: #000000;\">les droits l\u00e9gaux du consommateur.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 14 \u2013 Droit de r\u00e9tractation<\/span><\/h2>\n<p><span style=\"color: #000000;\">Conform\u00e9ment aux articles L.221-18 et suivants<\/span><br \/><span style=\"color: #000000;\">du Code de la consommation, le consommateur dispose<\/span><br \/><span style=\"color: #000000;\">en principe de 14 jours \u00e0 compter de la r\u00e9ception<\/span><br \/><span style=\"color: #000000;\">du bien pour exercer son droit de r\u00e9tractation<\/span><br \/><span style=\"color: #000000;\">dans le cadre d&rsquo;une vente \u00e0 distance.<\/span><\/p>\n<h3><span style=\"color: #000000;\">Produits personnalis\u00e9s<\/span><\/h3>\n<p><span style=\"color: #000000;\">Conform\u00e9ment \u00e0 l&rsquo;article L.221-28, 3\u00b0<\/span><br \/><span style=\"color: #000000;\">du Code de la consommation, le droit de r\u00e9tractation<\/span><br \/><span style=\"color: #000000;\">ne s&rsquo;applique pas aux biens confectionn\u00e9s selon<\/span><br \/><span style=\"color: #000000;\">les sp\u00e9cifications du consommateur ou nettement<\/span><br \/><span style=\"color: #000000;\">personnalis\u00e9s.<\/span><\/p>\n<p><span style=\"color: #000000;\">Cette exception concerne notamment les patchs<\/span><br \/><span style=\"color: #000000;\">cr\u00e9\u00e9s sp\u00e9cialement \u00e0 partir d&rsquo;un fichier client<\/span><br \/><span style=\"color: #000000;\">ou les textiles nettement personnalis\u00e9s.<\/span><\/p>\n<p><span style=\"color: #000000;\">Elle ne s&rsquo;applique pas automatiquement<\/span><br \/><span style=\"color: #000000;\">aux produits standards.<\/span><\/p>\n<h3><span style=\"color: #000000;\">Modalit\u00e9s de r\u00e9tractation<\/span><\/h3>\n<p><span style=\"color: #000000;\">Pour les achats \u00e9ligibles, le consommateur<\/span><br \/><span style=\"color: #000000;\">peut notifier sa d\u00e9cision par une d\u00e9claration<\/span><br \/><span style=\"color: #000000;\">d\u00e9nu\u00e9e d&rsquo;ambigu\u00eft\u00e9 adress\u00e9e \u00e0 :<\/span><\/p>\n<p><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"mailto:contact@dipatch.fr\"><br \/>contact@dipatch.fr<\/a><\/span><\/p>\n<p><span style=\"color: #000000;\">Il dispose ensuite de 14 jours pour renvoyer<\/span><br \/><span style=\"color: #000000;\">les produits concern\u00e9s.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les frais directs de retour sont \u00e0 la charge<\/span><br \/><span style=\"color: #000000;\">du client lorsqu&rsquo;il en a \u00e9t\u00e9 correctement inform\u00e9<\/span><br \/><span style=\"color: #000000;\">avant la commande, sauf disposition contraire.<\/span><\/p>\n<p><span style=\"color: #000000;\">Le remboursement est r\u00e9alis\u00e9 dans les conditions<\/span><br \/><span style=\"color: #000000;\">et d\u00e9lais l\u00e9gaux, y compris les frais de livraison<\/span><br \/><span style=\"color: #000000;\">standard initiaux lorsqu&rsquo;ils sont remboursables.<\/span><\/p>\n<p><span style=\"color: #000000;\">DIPatch peut diff\u00e9rer le remboursement<\/span><br \/><span style=\"color: #000000;\">jusqu&rsquo;\u00e0 la r\u00e9cup\u00e9ration du bien ou \u00e0 la r\u00e9ception<\/span><br \/><span style=\"color: #000000;\">d&rsquo;une preuve d&rsquo;exp\u00e9dition, selon le premier<\/span><br \/><span style=\"color: #000000;\">de ces \u00e9v\u00e9nements.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les garanties l\u00e9gales restent applicables<\/span><br \/><span style=\"color: #000000;\">aux produits personnalis\u00e9s.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 15 \u2013 Annulation des commandes B2B<\/span><\/h2>\n<p><span style=\"color: #000000;\">Les demandes d&rsquo;annulation ou de modification<\/span><br \/><span style=\"color: #000000;\">d&rsquo;une commande professionnelle doivent \u00eatre<\/span><br \/><span style=\"color: #000000;\">adress\u00e9es par \u00e9crit.<\/span><\/p>\n<p><span style=\"color: #000000;\">Avant le lancement de la fabrication,<\/span><br \/><span style=\"color: #000000;\">DIPatch examine les possibilit\u00e9s d&rsquo;annulation<\/span><br \/><span style=\"color: #000000;\">ou de modification.<\/span><\/p>\n<p><span style=\"color: #000000;\">Apr\u00e8s engagement de frais de production,<\/span><br \/><span style=\"color: #000000;\">d&rsquo;approvisionnement ou de prestations sp\u00e9cifiques,<\/span><br \/><span style=\"color: #000000;\">les cons\u00e9quences financi\u00e8res de l&rsquo;annulation<\/span><br \/><span style=\"color: #000000;\">sont d\u00e9termin\u00e9es conform\u00e9ment aux conditions<\/span><br \/><span style=\"color: #000000;\">contractuelles accept\u00e9es et au droit applicable.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les frais ou indemnit\u00e9s \u00e9ventuellement demand\u00e9s<\/span><br \/><span style=\"color: #000000;\">doivent \u00eatre conformes au contrat et justifiables.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les droits imp\u00e9ratifs reconnus par la loi<\/span><br \/><span style=\"color: #000000;\">\u00e0 certains professionnels demeurent applicables.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 16 \u2013 Garanties l\u00e9gales et r\u00e9clamations<\/span><\/h2>\n<h3><span style=\"color: #000000;\">Garantie l\u00e9gale de conformit\u00e9<\/span><\/h3>\n<p><span style=\"color: #000000;\">Les consommateurs b\u00e9n\u00e9ficient de la garantie<\/span><br \/><span style=\"color: #000000;\">l\u00e9gale de conformit\u00e9 pr\u00e9vue aux articles L.217-3<\/span><br \/><span style=\"color: #000000;\">et suivants du Code de la consommation.<\/span><\/p>\n<p><span style=\"color: #000000;\">Le consommateur dispose d&rsquo;un d\u00e9lai de deux ans<\/span><br \/><span style=\"color: #000000;\">\u00e0 compter de la d\u00e9livrance du bien pour agir.<\/span><\/p>\n<p><span style=\"color: #000000;\">Dans les conditions l\u00e9gales, il peut obtenir<\/span><br \/><span style=\"color: #000000;\">la r\u00e9paration ou le remplacement du produit,<\/span><br \/><span style=\"color: #000000;\">ou b\u00e9n\u00e9ficier d&rsquo;une r\u00e9duction du prix<\/span><br \/><span style=\"color: #000000;\">ou de la r\u00e9solution du contrat.<\/span><\/p>\n<h3><span style=\"color: #000000;\">Garantie des vices cach\u00e9s<\/span><\/h3>\n<p><span style=\"color: #000000;\">Les clients b\u00e9n\u00e9ficient \u00e9galement,<\/span><br \/><span style=\"color: #000000;\">lorsque les conditions en sont r\u00e9unies,<\/span><br \/><span style=\"color: #000000;\">de la garantie des vices cach\u00e9s pr\u00e9vue aux articles<\/span><br \/><span style=\"color: #000000;\">1641 et suivants du Code civil.<\/span><\/p>\n<p><span style=\"color: #000000;\">L&rsquo;action doit notamment \u00eatre engag\u00e9e dans<\/span><br \/><span style=\"color: #000000;\">les deux ans suivant la d\u00e9couverte du vice.<\/span><\/p>\n<h3><span style=\"color: #000000;\">R\u00e9clamations<\/span><\/h3>\n<p><span style=\"color: #000000;\">Toute r\u00e9clamation peut \u00eatre adress\u00e9e \u00e0<\/span><br \/><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"mailto:contact@dipatch.fr\"><br \/>contact@dipatch.fr<\/a>.<\/span><\/p>\n<p><span style=\"color: #000000;\">Le client est invit\u00e9 \u00e0 transmettre son num\u00e9ro<\/span><br \/><span style=\"color: #000000;\">de commande, une description du probl\u00e8me<\/span><br \/><span style=\"color: #000000;\">et, si possible, des photographies.<\/span><\/p>\n<p><span style=\"color: #000000;\">DIPatch examine chaque demande conform\u00e9ment<\/span><br \/><span style=\"color: #000000;\">aux obligations l\u00e9gales et contractuelles applicables.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 17 \u2013 Utilisation et entretien<\/span><\/h2>\n<p><span style=\"color: #000000;\">Le client est invit\u00e9 \u00e0 respecter les instructions<\/span><br \/><span style=\"color: #000000;\">de pose, d&rsquo;utilisation et d&rsquo;entretien communiqu\u00e9es<\/span><br \/><span style=\"color: #000000;\">avec les produits.<\/span><\/p>\n<p><span style=\"color: #000000;\">La pose thermocollante n\u00e9cessite notamment<\/span><br \/><span style=\"color: #000000;\">de tenir compte de la r\u00e9sistance du textile<\/span><br \/><span style=\"color: #000000;\">\u00e0 la chaleur.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les dommages exclusivement caus\u00e9s par une utilisation<\/span><br \/><span style=\"color: #000000;\">manifestement contraire aux instructions fournies<\/span><br \/><span style=\"color: #000000;\">ne sont pas imputables \u00e0 DIPatch, sous r\u00e9serve<\/span><br \/><span style=\"color: #000000;\">des droits et garanties l\u00e9gales applicables.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 18 \u2013 Propri\u00e9t\u00e9 intellectuelle<\/span><\/h2>\n<p><span style=\"color: #000000;\">Les contenus, textes, photographies et cr\u00e9ations<\/span><br \/><span style=\"color: #000000;\">appartenant \u00e0 DIPatch restent prot\u00e9g\u00e9s par les droits<\/span><br \/><span style=\"color: #000000;\">de propri\u00e9t\u00e9 intellectuelle applicables.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les logos, illustrations et fichiers transmis<\/span><br \/><span style=\"color: #000000;\">par les clients demeurent la propri\u00e9t\u00e9<\/span><br \/><span style=\"color: #000000;\">de leurs titulaires respectifs.<\/span><\/p>\n<p><span style=\"color: #000000;\">Le client autorise DIPatch \u00e0 reproduire,<\/span><br \/><span style=\"color: #000000;\">adapter techniquement et transmettre ces \u00e9l\u00e9ments<\/span><br \/><span style=\"color: #000000;\">aux partenaires de production uniquement<\/span><br \/><span style=\"color: #000000;\">dans la mesure n\u00e9cessaire \u00e0 l&rsquo;ex\u00e9cution<\/span><br \/><span style=\"color: #000000;\">de sa commande.<\/span><\/p>\n<p><span style=\"color: #000000;\">Aucun transfert de propri\u00e9t\u00e9 intellectuelle<\/span><br \/><span style=\"color: #000000;\">n&rsquo;est op\u00e9r\u00e9 du seul fait de la commande.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les r\u00e9alisations comportant des \u00e9l\u00e9ments<\/span><br \/><span style=\"color: #000000;\">confidentiels ou des marques de clients<\/span><br \/><span style=\"color: #000000;\">ne sont pas utilis\u00e9es \u00e0 des fins promotionnelles<\/span><br \/><span style=\"color: #000000;\">sans autorisation appropri\u00e9e.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 19 \u2013 Confidentialit\u00e9 professionnelle<\/span><\/h2>\n<p><span style=\"color: #000000;\">DIPatch veille \u00e0 pr\u00e9server la confidentialit\u00e9<\/span><br \/><span style=\"color: #000000;\">des informations identifi\u00e9es comme confidentielles<\/span><br \/><span style=\"color: #000000;\">dans le cadre des projets professionnels.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les informations n\u00e9cessaires \u00e0 la fabrication<\/span><br \/><span style=\"color: #000000;\">peuvent \u00eatre transmises aux partenaires concern\u00e9s,<\/span><br \/><span style=\"color: #000000;\">dans la limite des besoins du projet et avec<\/span><br \/><span style=\"color: #000000;\">des garanties adapt\u00e9es.<\/span><\/p>\n<p><span style=\"color: #000000;\">Des engagements compl\u00e9mentaires peuvent \u00eatre<\/span><br \/><span style=\"color: #000000;\">\u00e9tablis par \u00e9crit \u00e0 la demande du client.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 20 \u2013 Donn\u00e9es personnelles<\/span><\/h2>\n<p><span style=\"color: #000000;\">DIPatch traite les donn\u00e9es n\u00e9cessaires<\/span><br \/><span style=\"color: #000000;\">\u00e0 la gestion des demandes, devis, commandes,<\/span><br \/><span style=\"color: #000000;\">paiements, exp\u00e9ditions et relations commerciales.<\/span><\/p>\n<p><span style=\"color: #000000;\">Des prestataires techniques peuvent intervenir<\/span><br \/><span style=\"color: #000000;\">pour l&rsquo;h\u00e9bergement, la facturation, les paiements,<\/span><br \/><span style=\"color: #000000;\">la messagerie ou la livraison.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les modalit\u00e9s de traitement, les dur\u00e9es<\/span><br \/><span style=\"color: #000000;\">de conservation et les droits des personnes<\/span><br \/><span style=\"color: #000000;\">sont d\u00e9taill\u00e9s dans la politique de confidentialit\u00e9<\/span><br \/><span style=\"color: #000000;\">disponible sur le site.<\/span><\/p>\n<p><span style=\"color: #000000;\">Pour toute demande relative aux donn\u00e9es personnelles :<\/span><br \/><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"mailto:contact@dipatch.fr\"><br \/>contact@dipatch.fr<\/a>.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 21 \u2013 Force majeure<\/span><\/h2>\n<p><span style=\"color: #000000;\">Les \u00e9v\u00e9nements r\u00e9pondant \u00e0 la d\u00e9finition<\/span><br \/><span style=\"color: #000000;\">l\u00e9gale de la force majeure, conform\u00e9ment<\/span><br \/><span style=\"color: #000000;\">\u00e0 l&rsquo;article 1218 du Code civil, sont trait\u00e9s<\/span><br \/><span style=\"color: #000000;\">selon les dispositions l\u00e9gales applicables.<\/span><\/p>\n<p><span style=\"color: #000000;\">La partie concern\u00e9e informe l&rsquo;autre partie<\/span><br \/><span style=\"color: #000000;\">dans les meilleurs d\u00e9lais.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 22 \u2013 R\u00e9serve de propri\u00e9t\u00e9<\/span><\/h2>\n<p><span style=\"color: #000000;\">DIPatch conserve la propri\u00e9t\u00e9 des marchandises<\/span><br \/><span style=\"color: #000000;\">jusqu&rsquo;au paiement int\u00e9gral du prix, conform\u00e9ment<\/span><br \/><span style=\"color: #000000;\">aux dispositions applicables du Code civil.<\/span><\/p>\n<p><span style=\"color: #000000;\">Cette r\u00e9serve de propri\u00e9t\u00e9 ne modifie pas<\/span><br \/><span style=\"color: #000000;\">les dispositions imp\u00e9ratives relatives<\/span><br \/><span style=\"color: #000000;\">au transfert des risques aux consommateurs.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 23 \u2013 M\u00e9diation de la consommation<\/span><\/h2>\n<p><span style=\"color: #000000;\">En cas de litige, le consommateur peut adresser<\/span><br \/><span style=\"color: #000000;\">une r\u00e9clamation \u00e9crite \u00e0 DIPatch.<\/span><\/p>\n<p><span style=\"color: #000000;\">Si aucune solution amiable n&rsquo;est trouv\u00e9e,<\/span><br \/><span style=\"color: #000000;\">le consommateur peut recourir gratuitement<\/span><br \/><span style=\"color: #000000;\">\u00e0 un m\u00e9diateur de la consommation comp\u00e9tent,<\/span><br \/><span style=\"color: #000000;\">conform\u00e9ment aux articles L.612-1 et suivants<\/span><br \/><span style=\"color: #000000;\">du Code de la consommation.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les coordonn\u00e9es du m\u00e9diateur seront renseign\u00e9es<\/span><br \/><span style=\"color: #000000;\">apr\u00e8s adh\u00e9sion effective \u00e0 un dispositif comp\u00e9tent.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 24 \u2013 Droit applicable et litiges<\/span><\/h2>\n<p><span style=\"color: #000000;\">Les pr\u00e9sentes CGV sont soumises au droit fran\u00e7ais.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les parties privil\u00e9gient une r\u00e9solution amiable<\/span><br \/><span style=\"color: #000000;\">des diff\u00e9rends.<\/span><\/p>\n<p><span style=\"color: #000000;\">Pour les consommateurs, les r\u00e8gles l\u00e9gales<\/span><br \/><span style=\"color: #000000;\">de comp\u00e9tence juridictionnelle s&rsquo;appliquent.<\/span><\/p>\n<p><span style=\"color: #000000;\">Pour les professionnels, la comp\u00e9tence est d\u00e9termin\u00e9e<\/span><br \/><span style=\"color: #000000;\">conform\u00e9ment aux dispositions l\u00e9gales et aux \u00e9ventuelles<\/span><br \/><span style=\"color: #000000;\">conditions particuli\u00e8res valablement convenues.<\/span><\/p>\n<h2><span style=\"color: #000000;\">Article 25 \u2013 Modification des CGV<\/span><\/h2>\n<p><span style=\"color: #000000;\">DIPatch peut modifier les pr\u00e9sentes CGV<\/span><br \/><span style=\"color: #000000;\">pour tenir compte de l&rsquo;\u00e9volution de ses activit\u00e9s<\/span><br \/><span style=\"color: #000000;\">ou de la r\u00e9glementation.<\/span><\/p>\n<p><span style=\"color: #000000;\">Les CGV applicables \u00e0 une commande sont celles<\/span><br \/><span style=\"color: #000000;\">communiqu\u00e9es au client au moment de sa conclusion,<\/span><br \/><span style=\"color: #000000;\">sauf accord ult\u00e9rieur des parties.<\/span><\/p>\n<hr \/>\n<h2><span style=\"color: #000000;\">Annexe \u2013 Formulaire type de r\u00e9tractation<\/span><\/h2>\n<p><span style=\"color: #000000;\">Ce formulaire concerne uniquement les achats<\/span><br \/><span style=\"color: #000000;\">b\u00e9n\u00e9ficiant l\u00e9galement du droit de r\u00e9tractation.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>\u00c0 l&rsquo;attention de DIPatch<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">Adresse : 203 rue du littoral 34070 MONTPELLIER<\/span><\/p>\n<p><span style=\"color: #000000;\">Email : contact@dipatch.fr<\/span><\/p>\n<p><span style=\"color: #000000;\">Je vous notifie par la pr\u00e9sente ma r\u00e9tractation<\/span><br \/><span style=\"color: #000000;\">du contrat portant sur le bien suivant :<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Produit : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/span><\/li>\n<li><span style=\"color: #000000;\">Num\u00e9ro de commande : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/span><\/li>\n<li><span style=\"color: #000000;\">Date de commande : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/span><\/li>\n<li><span style=\"color: #000000;\">Date de r\u00e9ception : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/span><\/li>\n<li><span style=\"color: #000000;\">Nom : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/span><\/li>\n<li><span style=\"color: #000000;\">Adresse : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/span><\/li>\n<li><span style=\"color: #000000;\">Date : &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/span><\/li>\n<li><span style=\"color: #000000;\">Signature (si envoi papier) : 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